Episode Details

Many of the industries that keep the economy running still rely on emails, phone calls and manual coordination between people. AI is starting to change that, allowing companies to automate work that previously required large operational teams.

Pablo Palafox, CEO at HappyRobot, believes the biggest opportunity in AI is not building better chatbots, but helping businesses actually get work done. As more companies move from experimenting with AI to deploying it across their operations, the question is becoming less about what the technology can do and more about where it can create the most value.

The Scaling Europe show is presented by Deel. Check them out here:

https://get.deel.com/ruynb7o4lfjk

Sponsors:

Mishcon: https://www.mishcon.com/pop-ups/scaling-europe

Chargebee: https://www.chargebee.com/events/beelieve/london/2026

SurrealDB: https://surrealdb.com/

Airwallex: https://www.airwallex.com/uk?utm_source=other&utm_medium=partner_referral&utm_campaign=v01_emea_multi_ib_dg_prtmk_mofu_scalingeurope

Timestamps:

0:00 - Introduction

0:32 - Building AI agents for the real economy

3:43 - How AI is transforming logistics

7:47 - Why enterprises are adopting AI faster than expected

10:47 - Finding product-market fit

14:03 - Hiring and international expansion

15:49 - Building in San Francisco

17:33 - Maintaining startup urgency

18:51 - Scaling through rapid growth

20:02 - The future of AI agents