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How Does AI Make Employees Feel? (What Medium's Data Says): Cameron Price, Head of People & Talent at Medium
Description
Cameron Price, Head of People & Talent at Medium, joined us on The Modern People Leader to discuss how people teams can lead AI change management through trust, curiosity, and human-centered design.
We talked about AI fluency, balancing innovation with authenticity, measuring employee sentiment around AI adoption, and why humans-first leadership matters more than ever.
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(06:22) Cameron’s Career Story and Journey Into People Leadership
(07:20) From Poetry Degree to Startups and Customer Support
(08:18) Building Teams Across San Francisco, Dubai, and the Philippines
(09:10) Growing Through Recruiting, HR, and Leadership at Medium
(10:05) Biggest Lessons Becoming Head of People
(11:20) What Medium Does and Why Human Content Matters
(12:50) Content Businesses, AI, and Why These Times Feel Different
(14:10) Medium’s AI Journey: Observation to Transformation
(15:40) AI as Change Management, Not Just Tool Adoption
(17:05) Humans First: Medium’s Values and AI Philosophy
(18:45) What Humans First Actually Looks Like in Practice
(20:05) Knowing When Not to Use AI
(21:15) Balancing Human Creativity with AI Capabilities
(22:10) Creating AI Policies Without Top-Down Control
(24:00) Experimentation Culture and Building AI Guidelines
(25:20) AI as a Capability Expander, Not a Content Machine
(26:35) AI Fluency Expectations and Behavior-Based Frameworks
(28:15) Why Judgment Matters More Than Tool Usage
(29:00) Building an AI Culture Without Centralized Control
(30:10) The Role of Managers in AI Adoption
(31:10) Using AI to Make Management More Effective
(32:10) Rolling Out AI Fluency Expectations Through Managers
(34:10) Addressing AI Skeptics and Resistance to Adoption
(36:05) Staying Curious While Managing AI Concerns
(37:30) AI Skills, Career Development, and Job Market Realities
(39:15) Why AI Won’t Replace You, But AI Fluency Might Matter
(40:00) Development Responsibility and Proactive Learning
(42:10) Measuring AI Sentiment Instead of AI Spend
(43:10) AI Brain Fry and Managing the Pace of Change
(44:40) What Happens If AI Tools Disappear Tomorrow?
(45:30) Designing Medium’s AI Sentiment Survey
(47:00) Survey Findings: Friction, Slop, and Downstream Work
(49:05) Engagement, Satisfaction, and Employee Trust
(50:15) AI Overload, Burnout, and Context Switching
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