Episode Details

Two London hospitals, St Thomas’ and Guy’s, have been hailed for their outstanding patient care — especially their compassionate, empathetic approach. St Thomas’, despite long waits for mental health transfers, shines with staff sending sympathy cards and supporting neurodivergent patients with tailored tools. Guy’s, focused on urgent care, earns top marks for prompt, inclusive service, safeguarding vulnerable patients, and 100% equality training compliance. Both hospitals are setting a new standard for kindness in healthcare.

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