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Episode 87: Guest Experience Series - Say THIS or Say THAT?
Description
Contact Heather: helloheatherpod@gmail.com
Coaching Interest: HERE
Free Know Your Numbers Worksheet: HERE
InSalon Class: HERE
Summary
In this episode, Heather Podlesney launches a new guest experience series focused on improving client interactions in salons. She shares practical scripts, tips on effective communication, and strategies to build trust, upsell, and enhance guest satisfaction.
Chapters
00:00 Introduction to the Guest Experience Series
00:27 Why Guest Experience Matters in Salons
01:20 The Power of Words and Trust
02:15 The Consultation: Setting the Stage
03:39 Swapping 'What Are You Looking For?' for Open-Ended Questions
05:52 Guiding Clients with Descriptive Questions
07:07 Handling Client Pictures and Self-Consciousness
08:25 Discussing Budget Without Making Clients Uncomfortable
11:08 Confirming Client Goals and Desires
11:53 Using Feedback to Identify Client Problems
13:18 Encouraging Client Feedback and Problem Solving
Keywords
guest experience, salon tips, client trust, communication, consultation, upselling, hair styling, salon success