Episode Details
Back to EpisodesOmnichannel Lessons From A Lumber Yard
Season 7
Episode 19
Published 4 months ago
Description
Mike discusses a surprisingly great purchasing experience he recently had at a... Lumber Mill. This had him thinking deeper about ways retailers can pull out practical omnichannel lessons jewelry stores can use right away.
He focuses on what made the experience feel premium and stress free, then translate those moves into ways to rebuild trust, delight, and loyalty in modern jewelry retail.
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