Episode Details

Aviva’s insurers flagged a record 18,400 fraudulent claims last year, totaling £233 million—driven by smarter scammers leveraging AI to forge accident scenes and documents, with motor fraud alone making up 70% of the haul. As premiums rise and tech arms race intensifies, Aviva’s AI-powered defenses are countering these escalating schemes, including a £480,000 scam involving fake injuries and replacement vehicles, while 37 years in prison were handed down to top offenders. Home and travel fraud also surged, with exaggerated losses leading to full claim rejections and serious legal consequences.

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