Episode Details

Back to Episodes

Episode 145: Live Call Review Series - Why Sellers Stop Trusting You on the Phone with Sage

Episode 145 Published 2 weeks ago
Description

Send us Fan Mail

Most acquisition managers are not losing deals because they don't know what to say, they are losing deals because they completely miss the subtle opportunities buried inside their conversations. When a seller gives a hint about why they are considering moving, and the acquisition manager jumps immediately to the price of the property, the call quietly falls apart. In this live call breakdown, Sage, an acquisitions and sales trainer inside Results Driven, analyzes a real seller interaction and exposes the small communication mistakes that destroy trust on the phones.

Listen in as Sage breaks down a live call where Lexi reaches out to a vacant lot owner in Columbus, Ohio. When the seller mentions she is retired, Lexi completely glazes over it and jumps straight to price. Sage breaks down exactly how to stop cutting sellers off, why using too many "filler words" diminishes your authority, and the exact questions you should be asking to dig deeper into motivation. You will also learn the psychology of slowing down your pacing and why you should never mention your company name at the very beginning of a call. If you want to sound sharper, build instant credibility, and stop rushing past the seller's true motivation, this episode is packed with immediate takeaways. Listen and enjoy the show!

You’ll Learn How To:

  • Stop cutting sellers off and properly manage natural pauses in the conversation
  • Sound sharper and more authoritative by eliminating unnecessary filler words like "like" and "um"
  • Properly pivot when a seller hints at their motivation instead of instantly jumping to price
  • Avoid early lawsuits and credibility issues by keeping your company name out of your cold call intro
  • Command a conversation with confidence, even if you are newer to the real estate industry

What You’ll Learn in This Episode:

  • (0:00) Why filler words destroy your confidence and how to instantly sound sharper on the phone
  • (0:59) The common mistake of rushing a seller call and jumping straight to price
  • (2:08) Live call breakdown and how Lexi reaches out to a potentially retiring seller with a property in Columbus, Ohio
  • (5:21) Sage’s analysis on why jumping to the price after the seller mentioned "retiring" was a massive mistake
  • (10:27) The psychology of cutting sellers off and why you must let them finish their thoughts
  • (13:47) Why you should never reveal your company name at the start of a cold call
  • (16:49) Keeping your intro simple and generic when you don't know the exact lead source

Who This Episode is For:

  • Acquisition managers and lead managers looking to sharpen their live call skills
  • Real estate investors struggling to build trust and uncover true motivation on seller calls
  • Anyone building a sales team who needs a framework for analyzing and coaching live seller calls

Why You Should Listen: 

Sales training in a vacuum is easy, but real-world seller calls are messy and unpredictable. By listening to an actual live call and a professional breakdown by Sage, you get a front-row seat to the exact psychology and tactics required to close more deals. You will learn how to stop getting bogged down by a seller's defense mechanisms and start uncovering the real reasons they are willing to sell their property.

Connect with Sage:

Follow Tiffany and Josh here: