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120. Automating the Contact Center With Genesys
Description
On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward.
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Here’s what we talked with Cam and Satish about:
* Why the contact center become such a key priority for many organizations these days
* The biggest challenges facing contact centers
* How Blue Prism and Genesys combine to address these challenges
* The top benefits that companies realize from using intelligent automation in the contact center
* Use cases involving Blue Prism and Genesys working in tandem
* How the contact center will evolve in the future
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Learn more about contact center automation: https://bit.ly/contact-center-automation-guide