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How to Answer the Conflict Resolution Interview Question
Description
In this episode of Interview Prep with Fexingo, Lucas and Luna break down the most common conflict resolution interview question: 'Tell me about a time you handled a conflict at work.' They walk through a specific framework — SBI (Situation, Behavior, Impact) — and share a real-world example from a project manager who mediated a tense disagreement between engineering and product over a missed deadline. Lucas explains why hiring managers are less interested in who was right and more focused on your ability to depersonalize tension, listen actively, and find a path forward. Luna pushes back on the idea that all conflict should be resolved amicably, and they discuss when it's okay to escalate. By the end, listeners will have a concrete structure for their answer and know the one phrase to avoid at all costs.