Episode Details

 To turn difficult employees into great employees, interdependent steps are needed. Improving beats removing hands down (less effort, faster, less risky & more). Too many managers have not been taught what to do to get improvement. 

 Doing a few actions or taking a piecemeal approach does NOT turn difficult employees into good employees, as most managers find out. 

 Learn what you need to do and why each step is important to building pressure and enabling change and improvement. 

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 In my experience it is very worth trying to turn difficult employees into good employees. If you start knowing 9 out of 10 people want to do a good job AND that there are 6 main barriers in the way to improvement, then making the effort feels more sensible. 

Any time you manage difficult employees, it is not easy. Even having the first conversation is pretty daunting (even after you are used to them!). I have found making these conversations straight forward is all in the preparation. Take a few straightforward steps in the right other, and the team member expects you to speak to them. 

 How to deal with difficult employees starts with setting expectations. This can feel obvious yet actually setting really expectations is not nearly as straight forward as most managers would expect. Hence, plenty of manager don’t set clear expectations when they think they have. 

 Turning difficult employees into great team members is 100% in your interests and much easier, quicker, more enjoyable and less risky than removing them. Why go through all the extra hassle and pain to get a similar result? 

 The next challenge is that one or two actions won’t create much change. To get improvement you need to approach your difficult employee with a campaign of interdependent (linked) actions. To turn difficult employees into good team members, I share 8 interdependent actions to take. 

 If you have any questions on “Brilliant Steps to Turn Difficult Employees Into Great Employees”, please email me at support@enhance.training and I will get back to you. 

 Jess Coles 

enhance.training