Episode Details
Back to EpisodesManaging Pushy Clients: Conflict Strategies for Business Owners and Coaches
Description
In this episode, Simon Goode explores strategies for managing pushy clients, particularly those with unrealistic expectations or disruptive behaviors. He introduces tools such as types of conflict, the Thomas-Kilmann conflict modes, and adjusting one’s perspective, using a real client situation as an example. By reflecting on emotional triggers and structured options, Simon demonstrates how to respond thoughtfully rather than react impulsively.
TIMESTAMPS:
00:00 Benefits of a structured process
04:43 Understanding relationship conflict with clients
07:29 Reflecting on email communications
13:39 Addressing workshop coordination issues
15:28 Pricing strategy and client communication
19:24 Handling client payment issues
24:15 Discussing collaboration and promotion options
27:40 Reflecting and planning for the future
30:04 Understanding Thoughts and Feelings
33:39 Managing stress through self-care
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website: simongoode.com
email: podcast@simongoode.com