Episode Details

On this week’s episode of Healthcare 360, Dr. Rob Fields speaks with James G. Naples, MD, an ENT specialist at BIDMC. Dr. Naples shares how a memorable patient interaction sparked his interest in understanding the hidden factors that influence physician performance. This episode explores how lessons from sports analytics could reshape the way healthcare thinks about performance, the role of human factors like mindset and focus, and how a more intentional, data-informed approach could help improve outcomes across the system.