Episode Details

🎧 In this episode of the Trivera Deep Dive, Chip and Nova explore how Trivera helped Milorganite turn a website chat feature into something far more powerful than a basic chatbot. Meet Milo, the custom AI agent built to answer real customer questions, understand context, respect legal and geographic guardrails, route important conversations, and turn everyday interactions into business intelligence. 

You’ll learn:
 ✅ Why off-the-shelf chatbots often frustrate customers instead of helping them
 ✅ How custom AI agents can understand context, tone, page location, and user intent
 ✅ Why anti-hallucination guardrails are essential for real-world brands
 ✅ How webhooks turn customer conversations into routed business intelligence
 ✅ Why AI works best when humans stay involved in tuning, reviewing, and improving it

👉 Read the blog that inspired this episode:
 Milo, Milorganite, and How an AI Agent Becomes More Than a Chatbot

👉 Go to milorganite.com and chat with Milo!