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Why Guest Reviews and Profitability Go Hand in Hand with Adam Sanders at Killer Burger
Published 3 weeks ago
Description
Adam Sanders, CFO of Killer Burger, joins Zack Oates to talk about the connection between guest experience and profitability. Coming from a finance and technology background, Adam shares how data, operational discipline, and hospitality all work together to drive long-term restaurant success. He also explains why the little things, from greeting guests to checking order accuracy, matter more than ever in today’s restaurant environment.
Zack and Adam discuss:
- Why guest experience predicts future profitability
- How Killer Burger approaches hospitality in fast casual
- Balancing speed of service with order accuracy
- Creating memorable dine-in and off-premise experiences
- Why kiosks can improve guest satisfaction
- The operational impact of small guest interactions
Thanks, Adam!
Links:
https://www.linkedin.com/in/adamcharlessanders/
https://www.linkedin.com/company/killerburger/