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How One Grocery Chain Used Chatbots to Survive the Delivery Wars
Season 1
Episode 15
Published 1 month, 3 weeks ago
Description
Episode 15 of Scaling Up with Fexingo. Lucas and Luna explore a surprising case: a regional grocery chain with 14 stores that faced down Instacart, DoorDash, and Amazon Fresh by building its own internal chatbot system. They walk through how the company used a custom AI ordering tool to boost average basket size by 18 percent, cut labor costs in pickup departments, and keep customers from defecting to national competitors. The hosts also tie the story to a bigger lesson about why small businesses should sometimes say no to platform dependence. No hype, just a concrete example with specific numbers and a clear strategic takeaway.