Episode Details

Officeworks is relocating hundreds of customer service and IT jobs to India and the Philippines, citing cost control and competitiveness as key drivers in a shifting retail landscape. While dozens of staff in Sydney and Melbourne face redundancy with support packages, the company insists most Australian operations — including its expanding store network — remain intact. This move follows a broader trend of Australian firms outsourcing white-collar roles, even as Officeworks reports strong financial growth. The company pledges continued local investment while adapting to market pressures to keep prices low for customers.

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