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Why Your AI Still Sounds Like a ROBOT 🤖 SPECIAL GUEST! RingCentral's Kristen Koenig | Ep. 516
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Connect with Kristen on LinkedIn and visit ringcentral.com to see what they're building with AI across voice, video, and messaging.
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Most marketers are using AI to shout louder. Kristen Koenig, who leads AI and Collaboration go-to-market at RingCentral, thinks the smarter move is using it to listen better. She's back with Jay Schwedelson to unpack what most marketers are getting wrong about AI, why voice is having a renaissance, and what meetings will actually feel like three years from now.
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Best Moments:
(01:46) Why right now is a renaissance moment for marketers and communicators
(02:39) The fix for AI that sounds like a robot starts with feeding it your real voice
(04:35) The biggest thing most marketers are getting wrong with AI
(06:49) More content, worse quality, and why chasing volume is a trap
(11:43) Why companies are so AI-obsessed, they're forgetting to improve the actual mothership product
(13:39) What voice and video will actually feel like in the next three years