Episode Details

Amazon upgrades customer service to better support sellers, new AI-powered sponsored brands collections, and Walmart Q1 sales grow more than 20%. These and more buzzing news on this week's episode!

We’re back with another episode of the Weekly Buzz with Helium 10’s Manager of Education and Strategy, Carrie Miller. Every week, we cover the latest breaking news in the Amazon, TikTok Shop, Walmart, and E-commerce space, talk about Helium 10’s newest features, and provide a training tip for the week for serious sellers of any level.

Upgrades to Customer Service by Amazon help sellers save time and reduce refunds
https://sell.amazon.com/blog/announcements/upgrades-to-customer-service-by-amazon

New Feature Alert! Helium 10’s new Category Reviews and Returns feature uses Amazon’s official Selling Partner API to display category-level review topics and return reasons, helping sellers understand what customers like and dislike, and why products are being returned. Sellers can use these insights during product research or listing optimization to compare them with top-category products, identify major pain points, and reduce returns before they become a bigger issue.

Scale product discovery with AI-powered Sponsored Brands collections

https://advertising.amazon.com/en-us/resources/whats-new/sponsored-brands-collections/

Walmart online sales in Q1 grow more than 20% for fifth straight quarter
https://www.digitalcommerce360.com/article/walmart-online-sales/

Protect your shipments from U.S. Customs holds with AGL
https://sellercentral.amazon.com/seller-news/articles/QVRWUERLSUtYMERFUiNHRFpHSEZNMkRHSEFNUEtC

Walmart, Instacart, and others see ecommerce delivery race as a revenue opportunity

https://www.emarketer.com/content/walmart-instacart-stord-ecommerce-delivery-race-revenue-opportunity

Before we wrap up, one last thing for all of you getting ready for Prime Day. We have a Prime Day Prep Checklist that’s packed with ideas, strategies, and action items to help you make this your biggest Prime Day yet.

We’ll drop the link below so you can download it, go through the checklist, and start optimizing while there’s still time. Whether it’s your listings, keywords, promotions, inventory, or advertising strategy, this checklist is designed to help you get prepared and maximize your sales during one of the biggest shopping events of the year.

Get the Prime Day Prep Checklist: https://pages.helium10.com/2026-prime-day-checklist 

That’s all we have for this week’s Weekly Buzz. Thanks so much for watching, and we’ll see you again next week to see what’s buzzin’.

In episode 525 of the AM/PM Podcast and Weekly Buzz, Carrie talks about:

• 00:00 - Introduction
• 00:42 - Amazon Upgrades Customer Service
• 02:59 - See Why Customers are Returning Products Before They Hurt Your Business
• 11:24 - New AI-Powered Sponsored Brands Collections
• 13:08 - Walmart Online Sales Continue to Grow
• 15:14 - TikTok Product Finder & Hot Videos Tool
• 18:45 - Protect Shipments from US Customs Holds with AGL

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