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The Return Policy Is Fine. The Part Where Nobody Listens Is the Problem
Description
Online shopping returns open the conversation and land somewhere unexpected. The Holt Renfrew jeans story, five hundred dollars, wrong pair sent, three hundred and thirty dollars in compensation sought in court, is the starting point.
The real argument underneath it is about being heard. Jamie Ellerton has not eaten a Domino's pizza since the day they refused to refund a dropped delivery. Lindsay Broadhead's point lands harder: every complaint, every political grievance, every separatist movement traces to the same root. People who do not feel heard.
The conversation closes on genuinely good news: Canada is negotiating to buy Bombardier-built surveillance jets modified by Saab. Military procurement usually takes a decade. First delivery is expected in under two years.
Topics: online shopping returns, customer service, Holt Renfrew, Canadian military procurement, Bombardier
GUEST: Jamie Ellerton | http://conaptus.com ; Lindsay Broadhead | http://broadheadcomms.ca
Originally aired on 2026-05-27