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Is agentic shopping the next big thing in beauty? Sephora and Ulta are betting yes
Description
Artificial intelligence is the undisputed main character of 2026, showing up everywhere from the wedding industry to perfume creation. But even while AI’s place in society remains contentious — in the buzzy “The Devil Wears Prada 2,” AI is a bigger antagonist than Miranda Priestly — beauty brands and retailers are rushing to adopt AI into their platforms. That includes two of beauty’s major players, Sephora and Ulta.
In March, Sephora announced an integration of its app within ChatGPT, while Ulta Beauty announced its own artificial intelligence integration via a partnership with Google Gemini just a month later.
On this week’s episode of the Glossy Beauty Podcast, hosts Lexy Lebsack and Sara Spruch-Feiner are joined by senior beauty reporter Emily Jensen to discuss Sephora's and Ulta’s recent investments into AI, and how agentic shopping is poised to evolve in the beauty industry.
How exactly AI will shape the consumer pipeline and influencer beauty shopping in the months and years to come remains to be seen. But with Amazon (and its proprietary AI capabilities) on Sephora's and Ulta’s heels as a major beauty retailer, the beauty retailers are diving right in rather than risking getting left behind.