Episode Details

West Virginia Parkways Authority is set to transform the old Charleston Moose Lodge into its sleek new headquarters, investing $8 million to fix accessibility, visibility, and operational chaos—bringing all customer service under one roof for the first time. Meanwhile, they’re also studying a major shift to electronic tolling, which could eliminate toll booths entirely and integrate workers into back-office roles, with a full transition potentially taking 2 to 7 years. This bold move signals a major modernization effort to streamline service and better connect with the public.

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