Episode Details

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Money moves faster than ever, but the hardest moments in fintech still happen when something goes wrong: a confusing transaction, a disputed charge, a fraud claim, or a control that fails when regulators come calling. Hosts Julie VerHage-Greenberg and Lauren Crossett talk with Shanti Shanmugam, CEO and co-founder of Casap, and Natasha Vernier, CEO and co-founder of Cable, about what it takes to build trust in those high-stakes edge cases and how modern AI is changing the playbook for banks and fintechs.

We also get candid about founder life: the highs, the gut-punch lows, and the practical ways they stay resilient, from building a support network to separating identity from the company. Finally, we debate how agentic AI could drive more niche consumer finance products, what creates real loyalty, and what advice actually helps new grads entering fintech now.

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