Episode Details

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Anthony Valletta, CEO and President of bartaco, joins Zack Oates to break down what guest experience really looks like today. From managing expectations shaped online to delivering consistent in-store experiences, Anthony shares why the “floor” matters more than the “ceiling” and how brands can close that gap. He also dives into leadership, saying no, and why training for recovery matters more than perfect service.

Zack and Anthony discuss:

•  Why guest expectations are harder to meet than ever
•  The importance of consistency during off-peak moments
•  How to train teams to recover instead of react
•  Why saying no is a leadership skill
•  Turning service failures into long-term loyalty

Thanks, Anthony!

Links:

https://www.linkedin.com/in/anthonyvalletta/

https://www.linkedin.com/company/bartaco/

https://bartaco.com/