Episode Details

AI debt collectors are revolutionizing the industry with bots like Eve that know your name, your debt, and your history—never sleeping, always calm, and even adjusting tone or accent to feel more relatable. As debt struggles rise, these systems aim for efficiency, scale, and persuasion, sometimes detecting vulnerability to hand off calls to humans or crafting psychographic profiles to tailor pressure. But the shift sparks debate: is this kinder or colder? With female voices dominating and ethical questions mounting, lawmakers are racing to regulate this tech reshaping how we pay what we owe.

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