Episode Details

FULL SHOW NOTES
https://podcast.nz365guy.com/340 

• A brief introduction about Neha Bajwa’s life and what she is passionate about  
• Neha talks about her journey into Microsoft 
• A conversation full of insights about collaborative apps; how it works and how important it is 
• Neha answers how Dynamics 365 and Microsoft teams come together 
• A discussion full of information about Customer Experience for sales, the marketing and also about the service 
• In achieving the success of a business, Neha shares how Customer Experience, Marketing and Service plays a big role 
• Neha gives an overview of the Digital Contact Center 
• Neha answers how Digital Contact Center solutions are integrated with Microsoft Teams 

 
RESOURCES
 
All in one Digital Contact Center  

Introducing Voice Channel for Dynamics 365 Customer Service (microsoft.com)
Voice channel in Omnichannel for Customer Service | Microsoft Docs
Customer Service Omnichannel Support | Microsoft Dynamics 365 

Microsoft Customer Experience Platform  

Introducing Microsoft Customer Experience Platform: A complete marketing solution for connected experiences.
Customer Experience Platform | Microsoft 

 Collaborative Apps  

Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365 

CREDITS 

Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited 

Microsoft 365 Copilot Adoption is a Microsoft Press book for leaders and consultants. It shows how to identify high-value use cases, set guardrails, enable champions, and measure impact, so Copilot sticks. Practical frameworks, checklists, and metrics you can use this month. Get the book: https://bit.ly/CopilotAdoption

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Thanks for listening 🚀 - Mark Smith