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HR is the Missing Chair at the AI Table
Description
OpenAI and Anthropic announced they would invest over $5 billion to launch dedicated services arms. The frontier labs saw what most CEOs have missed: enterprise AI is workforce transformation, and the function trained to lead workforce transformation is rarely in the room when AI strategy is written.
In this episode, Luis Salazar and Elizabeth East make the case that the Chief Human Resources Officer is the missing chair at every AI strategy table. 8 in 10 enterprise employees bypass the AI tools their company paid for. 95% of AI pilots fail to deliver measurable ROI. None of those numbers describes a technology problem.
Featuring insights from Aurelie Saada (AI-Change Leader, Microsoft) and Catherine Moy (Chief People Officer, BDO US), plus a mid-size accounting firm case study and a construction firm using retired engineers' judgment to train new hires.
Sources and companion article at https://ai4sp.org/missing-chair-at-the-ai-table/
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