Episode Details

What does it take to build a company where people stay for 18, 25, even 30+ years?

In this segment, Odyssey founder Jon Hibbs sits down with longtime team members Ben Coan and Kristin Hughes to reveal the leadership philosophy behind one of the staffing and managed services industry's most loyal teams, and why human trust still wins in an AI-driven world.

We dig into:

• Why Odyssey eliminated sales territories (and what happened next)
• How treating every role like "your own business" drives entrepreneurial ownership
• The team-based delivery model that turned a single consultant into a full managed services engagement with a Fortune 10 retail pharmacy
• The simple Friday email habit that builds candidate trust for a decade
• Why AI can find resumes, but can't replace relationships
• The legacy documentation crisis quietly threatening 75% of enterprise companies
• Ben's blunt advice for employers: hold onto the people who got you there

Whether you're a CEO building culture, a recruiter navigating an AI-flooded market, or a professional wondering what makes a workplace worth staying at. This conversation is full of practical wisdom from leaders who've actually done it.

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Connect with Odyssey Information Services on LinkedIn at https://www.linkedin.com/company/odyssey-information-services/

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Connect with the podcast host, Fanny Dunagan on LinkedIn at https://www.linkedin.com/in/fannydunagan/

🎧 Listen on your favorite podcast platform

Apple Podcasts: https://podcasts.apple.com/us/podcast/tech-legacies/id1704049511

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