Episode Details

What does it actually take to build a great passenger experience at 35,000 feet and who's keeping airlines honest when they fall short? In Episode 69 of The Indian AvGeek, Vishal Mehra sits down with Seth Miller, Founder and Editor-in-Chief of PaxEx.Aero and host of the Dots, Lines & Destinations podcast, one of the sharpest minds covering in-flight product, cabin design, connectivity, and the business of passenger experience globally. Fresh off AIX 2026, Seth and Vishal go deep on what was real versus what was theatre on the show floor, why Air India's premium transformation still has miles to go, what it would take for IndiGo to move upmarket without losing its operational DNA, and whether the Gulf super-connectors are still the reference point for Indian airlines or if the benchmark has quietly shifted. They also get into Emirates activating Starlink on its A380 and what that bandwidth ceiling finally means for passengers, the IFEC business model that keeps getting reinvented without ever working, Burrana turning seatbacks into digital billboards, Collins Aerospace's SkyNook winning the Crystal Cabin Award, the A321XLR's narrowbody-premium puzzle, and whether business class suites have genuinely hit an innovation ceiling. The Indian AvGeek streams on all podcast apps. Subscribe so you never miss a takeoff! ✈️ Vishal Mehra on X