Episode Details
Back to EpisodesHow To Effectively Roll Out Change
Published 1 week ago
Description
In today's episode:
- Change managment begins with understanding the people and personas in the workplace. The modern workforce contains people from across generations, regions, values, communication styles and more.
- Understanding people requires a variety of information sources, including observations, mystery shopping deep dives, qualitative and quantitative measures.
- The employee and customer experience are tied together; culture and brand are reflections of each other.
CEO Daily Brief with Dr. Jessica Kriegel is a 5-minute daily podcast where business pragmatism meets inner wisdom.
Dr. Chesley Black is the SVP of Global Workplace Experience Strategy & Innovation at SPS.
Connect with Dr. Jessica Kriegel on LinkedIn.
Connect with Dr. Chesley Black on LinkedIn.
Other ways to connect:
- Jessica Kriegel Website
- Jessica Kriegel Instagram
- Jessica Kriegel Newsletter
- Culture Partners Website
- Culture Partners LinkedIn