Episode Details

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Tom Selementi of Spread Bagelry joins Zack Oates to break down what actually drives guest loyalty in a crowded category. From premium positioning to operational discipline, Tom explains why winning in breakfast and lunch comes down to speed, consistency, and experience.

Zack and Tom discuss:

•  Why you don’t need to reinvent the product to win
•  How speed directly impacts guest satisfaction
•  The importance of owning one core menu item
•  What most restaurants get wrong about guest attention
•  How Covid changed guest expectations around time
•  Simple ways to elevate experience without overcomplicating

Thanks, Tom!

Links:

https://www.linkedin.com/in/tom-selementi-aa794719/

https://www.linkedin.com/company/spread-bagelry/about/

https://spreadbagelry.com/