Episode Details

Many companies today are not actually in the business of IT, yet IT ends up consuming enormous time, money, and leadership attention.

In this segment of Tech Legacies, Ben Coan, Managing Director & Head of Managed Services at Odyssey Information Services, explains how managed services help organizations shift their focus back to what matters most: running and growing their core business.

Ben shares how many companies struggle with fragmented IT environments where infrastructure, applications, and database teams don’t communicate effectively. Managed services create a team-based support model that fills gaps, improves collaboration, and provides experienced experts behind the scenes.

Instead of relying on a single consultant, organizations gain access to an entire bench of trusted specialists who can support operations, identify risks, and strengthen IT systems over the long term.

In this conversation, you’ll learn:

• Why many companies get pulled away from their core business by IT complexity
• What managed services actually mean beyond traditional IT support
• How a team-based delivery model helps close technology gaps
• Why trust and long-term relationships are essential in managed services partnerships

If you're a CIO, IT leader, or business executive, this conversation will help you rethink how IT support can evolve from a burden into a strategic advantage.

👍 Subscribe for more conversations on careers in technology, leadership insights, and the human side of tech from Tech Legacies.

______________________

Connect with Odyssey Information Services on LinkedIn at https://www.linkedin.com/company/odyssey-information-services/

Want to build your authority and brand as a tech leader?

Subscribe to our newsletter for updates, a free branding guide and 1hour training for tech professionals: https://techlegacies.ck.page/newsletter

Connect with the podcast host, Fanny Dunagan on LinkedIn at https://www.linkedin.com/in/fannydunagan/

🎧 Listen on your favorite podcast platform

Apple Podcasts: https://podcasts.apple.com/us/podcast/tech-legacies/id1704049511

Spotify: https://open.spotify.com/show/461kEaQZGqHoAl1nv3W4qe?si=99210e2bad89449a

Tech Legacies Socials:

Instagram: https://www.instagram.com/techlegacies/

TikTok: https://www.tiktok.com/@tech_legacies

Facebook: https://www.facebook.com/techlegacies

Work with our podcast team at PathLynks: https://www.linkedin.com/company/pathlynks-llc/

👍 Like, subscribe, and share if this resonated with you