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Calgary's Public Engagement: No Accountability, No Trust
Description
Calgarys public engagement policy, hailed as top-tier, lacks accountability, according to a KPMG report. Despite robust frameworks and tools, oversight is missing, leading to a trust gap. The report, based on surveys, sessions, and comparisons with other cities, recommends strengthening the Engage Resource Unit, tying feedback to decisions, and building systematic relationship management. Council aims to receive an implementation plan by summer, aiming to rebuild trust through transparent decision-making.
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