Episode Details

In Episode 6, of Season 7 of Driven by Data: The Podcast, Kyle Winterbottom was joined by Dru Patel, Data Lead at The Football Association, where they discuss how embracing failure fuels a human-centred approach to data leadership that unlocks adoption, trust, and real organisational change, which includes;

• How an unconventional background spanning Kenya, the Cabinet Office, and a life coaching qualification shaped a distinctly human approach to data leadership.
• Why hard work alone has a ceiling, and how the first ten years of Dru's career proved that technical output without soft skills will only take you so far.
• Why starting with the "why" is the most powerful tool a data leader has for driving engagement, adoption, and business buy-in.
• How asking "why" five times gets you to the real root of what a stakeholder actually needs, and why most data teams stop at the first answer.
• How the gap between data teams and the business is normal, and why failing to challenge it with the right questions is the real problem.
• Why data teams need to push back on the brief rather than just building what's requested.
• How a dashboard that stops being used isn't always a failure, and why it often signals that the business is ready to ask bigger questions of the data.
• Why data literacy and data culture are not the same thing, and what it actually takes to move from one to the other.
• How the six blind men and the elephant illustrates what happens when everyone is right in their own context and nobody is looking at the whole picture.
• Why treating data like the organisation's own money, rather than a technical function, is the mindset shift that drives real literacy.
• Why data leaders take failure far harder than anyone else in the room, and what a 1980 psychology study reveals about the stories we tell themselves.
• How building a PPE supplier system in six days during COVID taught Dru that perfection is the enemy of progress.
• Why owning failure openly builds more trust than silence, and how to reframe the conversation from blame to improvement.
• How imposter syndrome shows up in data leadership, why it never fully goes away, and what mentors and trusted voices can do to help reframe it.
• Why nerves and excitement are the same feeling, and how the most effective leaders choose which one to act on.
• Why listening, really listening, before jumping to solutions is the soft skill most data professionals underestimate.
• How a human-centred lens, not a technical one, is what ultimately bridges the gap between data teams and the decisions that matter.