Episode Details

Negativity isn't a culture problem, it's an operational drain that costs money. This episode breaks down why toxic employees and misaligned clients are like background apps quietly killing your company's battery before you need power most. Learn the real P&L impact of toxicity (one toxic employee costs $12,489 in turnover vs. $5,303 value of a superstar), see how Sprint fired 1,000 problem customers to stop the bleeding, and get a practical leadership exercise to reclaim capacity this week.