Episode Details

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Zack Oates sits down with David Cole of i Fratelli Pizza to talk about building a restaurant brand that lasts. With nearly four decades in the business, David shares what it takes to grow from a small family operation to a multi-location brand while staying consistent.

Zack and David discuss:

•  Why relationships are the foundation of any successful business
•  How complaint recovery builds stronger customer loyalty
•  The shift from phone orders to digital and third-party delivery
•  Simple but effective ways to follow up with guests
•  What operators should consider when expanding locations

Thanks, David!

Links:

https://www.linkedin.com/in/david-cole-73227537/

https://www.linkedin.com/company/i-fratelli-pizza/about/

https://ifratellipizza.com/