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The Buzz: ServiceNow makes the case for “Agentic Business” as it repositions as an AI governance platform
Published 5 months, 3 weeks ago
Description
At Knowledge 2026 in Las Vegas, ServiceNow is moving past the AI pilot conversation entirely. A new "Go Live AI" satisfaction guarantee, a live prompt injection demo, and FedEx production numbers are ServiceNow's argument that the agentic era is operational — and that governance is the new competitive moat.