Episode Details

This week, Dan Ryan sits down with Tanya Pratt, Global VP of Strategy and Product Management at Oracle Hospitality, to prove that the most powerful upgrade a hotel can make isn't to its lobby, it's to its data. A front desk girl turned tech executive, Tanya unpacks how Oracle is collapsing decades of fragmented systems into one seamless guest experience, why cloud adoption exploded the moment hotels ran out of people, and what happened during an 18-hour outage at 3am that changed the entire trajectory of her career. The promise of hospitality has always been human. The technology is finally catching up. 

About the Guest:
This week, Dan Ryan sits down with Tanya Pratt, Global VP of Strategy and Product Management at Oracle Hospitality, a self described nerdy science kid who accidentally fell in love with a front desk and never really left. Thirty years later, she's the one making sure the technology behind hospitality is finally as seamless as the experience is supposed to feel. Forged at Fairmont, recognized as one of the top 25 extraordinary minds in the industry, and fluent in both boardrooms and lobbies, Tanya isn't just building better software. She's keeping the promise. 

Chapters:
00:35 Meet Tanya Pratt

01:27 Hearing Your Own Story

03:20 Hospitality Is a Promise

04:44 Tech Removes Friction

08:14 Unified Data at Check In

12:29 Hospitality Tech 101

16:08 One Guest One Profile

19:18 ROI and Why Hotels Lag

30:20 Tech Enables Hospitality

31:36 Finding Your Calling

33:13 Front Desk To VP

34:56 Advice For 18 Year Olds

36:01 Grit In Instant Age

39:03 Human Skills Matter

41:27 Untangling Tech Spaghetti

45:11 Crucible Command Center

56:22 Future Of Hospitality Tech

Quote of the Show:

"Hospitality is a promise. It's a promise that's made and kept a thousand times in small moments." - Tanya Pratt

Building a hotel, brand, or guest experience? Reach out to Dan on LinkedIn or hit reply on the Substack to share what you’re working on.

Links:

• Subscribe: https://www.youtube.com/@defininghospitality?sub_confirmation=1 
• Substack: https://www.defininghospitality.live/ 
• Tanya’s LinkedIn: https://www.linkedin.com/in/pratttanya/ 
• Oracle Website: https://www.oracle.com/ 
• Dan Ryan LinkedIn: https://www.linkedin.com/in/thedailydanryan/

🏨✨ Defining Hospitality is Sponsored by Berman Falk https://www.bermanfalk.com/ - Check out their impact page! 🌍🌱 https://www.bermanfalk.com/impact/ 

Ways to Tune In: 

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• Apple Podcasts: https://podcasts.apple.com/us/podcast/defining-hospitality-podcast/id1573596386
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• Transistor: https://www.defininghospitality.live/