Episode Details

In this episode, Brad Hairston talks with Vikash Jain, Managing Director and Senior Partner at Boston Consulting Group, who explains how agentic AI is expanding — not shrinking — the tech services market, while unpacking the gaps in productivity expectations, enterprise readiness, and commercial models that will define who wins and who gets left behind.

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What we talked with Vikash about:

* Agentic AI as a growth catalyst for tech services, not a compression force

* The wide distance between AI optimism at the C-suite and actual organizational adoption capacity

* Enterprises expecting 30–40% gains; service providers only willing to commit 6–15%

* Structural and contractual obstacles preventing true value/risk-sharing models

* Top-down AI urgency driven by CEOs and boards, outpacing middle-management engagement

* BFSI as the front-runner in agentic adoption, particularly in customer-facing and GRC applications

* Pure-play ops-heavy service providers with limited agility as the most vulnerable cohort

* Data, security, and AI-enabling infrastructure as the "shovels and picks" opportunity of this era

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BCG article discussed in this episode: https://www.bcg.com/publications/2026/the-200-billion-dollar-ai-opportunity-in-tech-services

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