Episode Details
Back to EpisodesPacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach
Published 6 months ago
Description
Susan Ghalili, SVP and chief underwriting officer at Pacific Life, explains how insights from the 2026 Underwriting Outlook Survey show insurers embracing AI as a powerful tool to enhance efficiency and decision-making while emphasizing that human expertise remains essential to maintaining trust, credibility, and sound risk assessment.