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ZOOM COO Admits Fastest Tech Adoption in History (Leadership Talk with Aparna Bawa)
Description
Fastest Tech Adoption in History.
Zoom COO Aparna Bawa was right in the middle of it...
helping lead the company as the entire world moved onto one platform in a matter of weeks.
For work.
For school.
Even for final goodbyes.
I sat down with Aparna to understand what leadership actually looked like in that moment.
One decision changed it all...
They turned Zoom on for K–12 schools across the U.S.—for free.
No perfect information.
No time to overanalyze.J
ust a call that had to be made.
And as she put it:
“Never once thinking about whether it’s a great opportunity for Zoom…it was about the obligation to help people get that human connection.”
That’s leadership.
Not certainty, but responsibility.
And when things did break (because of course they did), her mindset was just as clear:
“You cannot blame the customer. You have to own it, fix it, and move forward with humility.”
If you’re leading through pressure right now, making decisions without all the answers...this conversation is worth your time.
And if someone came to mind while reading this… send it to them.
Because this a powerful of example of leading team in the uncertainty..
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