Episode Details

Today I'm joined by Erikka Tiffani, General Manager at Walser Hyundai Brooklyn Park.

In an industry defined by grind and tradition, Erikka breaks down how Walzer has successfully implemented a 4-day work week and a non-commissioned sales model.

We discuss the transition from traditional F&I "boxes" to a one-point-of-contact system that actually maintains high PVR.

This episode is brought to you by:

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Topics:

02:35 Daycare Worker Who Walked Into A Dealership.

04:50 Why Salesmen Said She Was The Receptionist.

08:20 The GM With A Play Closet In Her Office.

10:55 Why Resumes Lie, Hunger Doesn't.

12:30 The Car Washer Selling 25 Cars A Month.

16:10 The Four-Day Work Week That Works.

18:45 Why Walzer Killed The F&I Box.

23:45 The F&I Gap Nobody Expected.

27:10 Why He Hired Someone "Not Ready."

32:15 The Skill Most GMs Lack.

36:50 When A Customer Refused To Shake Hands.

48:30 Why $5,000 In Printers Had To Go.

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