Episode Details

Don't get to the end of this year wishing you had taken action to change your business and your life.
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In this episode, David and Greg dive into the realities of shop ownership, growth, and staffing challenges in the auto repair industry. Greg shares his journey from IT business owner to owner of Figs Auto Repair in Charlotte, highlighting the importance of adapting processes for efficiency and using tools like Shop-Ware. The conversation also covers practical hiring lessons, including the need to hire and fire quickly and the value of connecting technicians with the broader industry through training events to improve retention.

00:00 Blood draw complications

05:28 Comparing safety of substances

13:13 Navigating traffic delays

18:35 Challenges with new hires

24:24 Handling tough diagnostic jobs

29:03 Adjusting pay for evaluation tasks

36:10 Discussing car repair estimates

40:51 Learning from industry veterans

41:52 Community engagement in North Carolina

49:25 Improving employee efficiency

52:56 Customer communication and follow-ups

01:02:58 Cooking steak tableside

01:04:43 Discussing conference networking opportunities

01:10:37 Networking and local support connections