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Retail Daily Minute | Home Depot Deploys AI Phone Agents, Sam's Club Expands Retail Media to Fuel Pumps & Casey's Doubles Down on AI Ordering
Season 7
Episode 600
Published 2 weeks, 5 days ago
Description
Welcome to Omni Talk's Retail Daily Minute, sponsored by Duvo and Mirakl.
In today's Retail Daily Minute, Omni Talk's Chris Walton discusses:
- Home Depot is rolling out an AI voice agent phone system to all U.S. stores after a 50-store pilot showed the technology resolves customer calls four times faster than traditional phone menus, while keeping human associates in the loop for complex inquiries.
- Sam's Club is expanding its Member Access Platform retail media network to include fuel pump screens, in-club radio through Sam's Club Radio, and new omni experiences like Race to the Club with Andretti Global and Sam's Football Club.
- Casey's General Stores has renewed and expanded its AI-powered ordering partnership with SoundHound AI, which has already handled more than 21 million guest interactions across more than 2,600 Casey's locations.
The Retail Daily Minute has been rocketing up the Feedspot charts, so stay informed with Omni Talk's Retail Daily Minute, your source for the latest and most important retail insights.
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