Episode Details

SHOW NOTES (SURVIVE VERSION)

Episode Title: The Morning Rush Command Center: Deploying Your Staff (Episode 84) Episode Description: "When all employees stand behind the counter, the sales floor immediately collapses." In this episode of Survive, Mike Hernandez explains why Assistant Managers must physically assign specific zones of responsibility to their sales associates before the morning rush begins.

What You Will Learn:

• The P&L Podcast: A special announcement regarding a new, upcoming resource for Assistant Managers preparing for promotion.
• The Deployment Error: Why allowing all your employees to stand behind the cash registers destroys your morning revenue.
• The Zone Protocol: How to assign one employee strictly to the registers and one employee strictly to the coffee bar to ensure constant product availability.
• The Supervisory Position: How the Assistant Manager must operate during peak volume to monitor the team and eliminate operational delays.

Resources & Links:

• Download the Morning Rush Labor Deployment Guide: Text the code word DEPLOY to 9 5 6 - 8 9 7 - 9 1 9 2.
• Recommended Listen: Thrive: Episode 93.
• Watch the Channel: Check out the YouTube channel and subscribe at @cStoreCenter.