Episode Details

In this show, Sarah speaks with Head of Year Jack Macey about transforming the dreaded phone call home into a tool for building relationships and improving student outcomes.

They discuss practical tips for teachers - especially early career teachers - including making positive calls, keeping conversations factual and brief, scripting key phrases, using colleagues for support, and handling defensive or disengaged parents. The episode highlights research linking parental engagement to better progress and stresses that consistent, warm communication can build trust between school and home.