Episode Details

What does it really take to build and sustain a successful retail business over 50+ years?

Live from Retail Technology Show 2026 in London, Chris Walton welcomes Touker Suleyman, Dragon’s Den investor and retail veteran, to break down the fundamentals that still matter most in today’s rapidly evolving retail landscape.

Touker shares why brand, product, customer service, and cash flow remain the foundation of any successful business, and why too many entrepreneurs today are making the same costly mistake when it comes to marketing spend.

He also explains how rising digital acquisition costs are reshaping retail strategy, why physical stores still play a critical role in customer connection, and where the biggest global growth opportunities exist for brands today.

Key Topics Covered:

• Why “cash is king” at every stage of a business

• The biggest mistake entrepreneurs make with marketing spend

• Why strong brand fundamentals still win

• The evolving role of physical stores in a digital world

• How rising digital costs are shifting focus to retention

• Global expansion strategies and why local partners matter

• The rise of marketplaces as a low-risk growth channel

Thank you to Vusion for supporting our coverage from Retail Technology Show 2026.

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