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The good and the bad of online reviews - and how to read them
Season 7
Episode 4
Published 4 months, 2 weeks ago
Description
A restaurant recently faced a barrage of negative reviews which affected its Google rating. It sparked a conversation on how we leave and read online reviews. Are we too quick to criticise from behind our screens? And as consumers, are we able to tell the difference between thoughtful feedback and unfair criticisms? Steven Chia and Tiffany Ang sit down with Dr Elmie Nekmat from the National University of Singapore and online food reviewer Leong Yong Xin aka @foodbaby.sg, to unpack what it means to give and recognise an authentic review in a noisy digital space.
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