Episode Details
Back to Episodes
The Manager’s Dilemma | Balancing Empathy and Accountability with Emily Gregory
Published 2 months, 1 week ago
Description
What makes a good leader? How do you balance caring about your people with holding high standards?
Hosts Brittney and Justin step aside to feature Emily Gregory, co-author of Crucial Conversations and a Crucial Learning Master Trainer, as she breaks down what she calls “the manager’s dilemma.” It highlights a common challenge: how leaders can care about their people while still holding them to high standards. Emily explains how managers can find the right balance between the two.
It’s possible to lead with both empathy and accountability. And when you do, you build stronger relationships, improve performance, and create a healthier team culture. It starts with how you lead.
Chapters
[Start] Introducing Emily Gregory: Emily Gregory is introduced and brings up real-life examples of the manager’s dilemma.
05:30 The Gap Between Empathy and Accountability: Finding the balance between caring for your team and holding high standards.
15:05 Start With the Heart: How to build the skills to create the right balance.
26:51 The Six Sources of Influence: A look at six key areas of influence that can positively impact leadership.
39:21 Q&A With Emily: Q&A with Emily on navigating the manager’s dilemma.
Links and Resources
Learn more about Emily Gregory here.
The Crucial Skills Podcast is brought to you by the authors and experts at Crucial Learning, home of Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability training.
Hosts Brittney and Justin step aside to feature Emily Gregory, co-author of Crucial Conversations and a Crucial Learning Master Trainer, as she breaks down what she calls “the manager’s dilemma.” It highlights a common challenge: how leaders can care about their people while still holding them to high standards. Emily explains how managers can find the right balance between the two.
It’s possible to lead with both empathy and accountability. And when you do, you build stronger relationships, improve performance, and create a healthier team culture. It starts with how you lead.
Chapters
[Start] Introducing Emily Gregory: Emily Gregory is introduced and brings up real-life examples of the manager’s dilemma.
05:30 The Gap Between Empathy and Accountability: Finding the balance between caring for your team and holding high standards.
15:05 Start With the Heart: How to build the skills to create the right balance.
26:51 The Six Sources of Influence: A look at six key areas of influence that can positively impact leadership.
39:21 Q&A With Emily: Q&A with Emily on navigating the manager’s dilemma.
Links and Resources
- Crucial Learning
- Crucial Conversations for Accountability
- Crucial Accountability: Proven Skills to Build Trust, Address Disappointment, and Get Results
Learn more about Emily Gregory here.
The Crucial Skills Podcast is brought to you by the authors and experts at Crucial Learning, home of Crucial Conversations for Mastering Dialogue and Crucial Conversations for Accountability training.