Episode Details

What does it really take to deliver seven-star service in yachting?

In this episode of The Crew Car, Captain James Battey from the Yacht Workers Council speaks with Aurore Picard, Chief Stewardess and author of The Survival Guide for a Yacht Stew, about the reality behind yacht interior work and the standards that define the profession.

From starting as a stew cook to rising to Chief Stewardess on one of the world’s largest sailing yachts, Aurore shares how experience, structure and systems led to the creation of what is now being called the “stew bible”.

This conversation breaks down the real demands of yacht service, from understanding guest psychology to managing pressure, maintaining standards and delivering consistency at the highest level.

It also explores the wider challenges facing the industry today, including the impact of Below Deck, unrealistic expectations, crew preparedness and the importance of strong onboard culture.

⚓ In this episode:

• How Aurore entered the yachting industry
 • Why The Survival Guide for a Yacht Stew was created
 • The real work behind yacht interior service
 • Guest psychology and reading the room
 • Creating experiences that lead to rebookings
 • Crew culture and its impact on service
 • Standards, training and professionalism in yachting
 • Rotation and work life balance at sea

🔗 Connect:

Aurore Picard
 https://www.instagram.com/thesurvivalguide.yachtstew

Captain James Battey – Yacht Workers Council
 https://yachtworkerscouncil.com

📺 Prefer to read? Head to Yachting News on the website.
 https://www.yachtinginternationalradio.com/yachting-news

🎙️ The Crew Car | Yachting International Radio