Episode Details

In this episode, Craig Jeffery speaks with Dave Boyce of Deluxe about modernizing collections and lockbox processes. They discuss the continued role of checks, why lockbox volumes are declining but not disappearing, and how modernization requires shifting from simple deposit services to data-driven accounts receivable automation. The conversation highlights the importance of data capture, exception handling, and integrating systems through APIs to enable real-time validation and posting. They also emphasize that organizations should rethink lockboxes as part of a broader receivables strategy rather than a standalone legacy process.

Company Website:
Deluxe: https://www.deluxe.com